Refund policy

Return & Refund Policy

Effective Date: [DATE]

Thank you for shopping with Kichon Store. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unwashed, and in its original condition.

  • The item is returned with all original packaging, tags, accessories, manuals, and invoices.

  • The product is not damaged due to misuse or improper handling.

  • The return request is approved by our support team.

Returns requested after the return window may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon delivery:

  • Products marked as "Final Sale" or "Non-Returnable"

  • Gift cards

  • Personalized or customized products

  • Items damaged due to customer misuse

  • Products without original packaging or accessories

  • Hygiene-sensitive products that have been opened or used

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • An item with missing parts

Please notify us within 48 hours of delivery by emailing amitkumar010715@gmail.com.

Kindly include:

  • Your Order Number

  • Photos or videos clearly showing the issue

  • A brief description of the problem

After verification, we will arrange a replacement, refund, or another suitable resolution.

4. Return Process

To initiate a return:

  1. Contact us at amitkumar010715@gmail.com within the applicable return period.

  2. Mention your Order Number and the reason for the return.

  3. Wait for return authorization from our support team.

  4. Pack the item securely in its original packaging.

  5. Ship the item using the instructions provided by our support team.

Returns sent without prior approval may not be accepted.

5. Return Shipping

If the return is due to:

  • A defective product

  • A damaged product

  • An incorrect item shipped by us

Kichon Store will bear the return shipping cost.

If the return is due to:

  • Change of mind

  • Incorrect product ordered

  • No longer needed

The customer may be responsible for the return shipping charges unless otherwise stated.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days, depending on your bank or payment provider.

  • Shipping charges are generally non-refundable unless the return is due to our error.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the product if it qualifies under this policy.

To cancel an order, contact us as soon as possible at amitkumar010715@gmail.com.

8. Exchanges

We offer exchanges for eligible items if:

  • The product is defective

  • The product arrived damaged

  • The wrong product was delivered

Exchanges are subject to product availability.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your payment provider or bank, as processing times may vary.

  3. If you still have not received your refund after the expected timeframe, contact us at amitkumar010715@gmail.com.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kichon Store

Email: amitkumar010715@gmail.com

Business Address: sec-126 Noida,India

Phone (Optional):

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

We are committed to providing a smooth and fair resolution for every customer.